Holiday Inn Lisbon-Continental, an IHG Hotel

Room - Decently sized room for 3 people. Bed - Typical 4 star hotel bed, not very very comfortable but manageable Breakfast - Typical hotel breakfast, nothing fancy. Restaurant staff was very polite and helping. Service - they gave us room at 10am which i did not expect and they were all smiling. Staff was extremely polite, be at reception or restaurant. Location - Ample bus stops and Metro station nearby. Airport nearby. City center 20 mins far. So Location is fine.

It was close to transportation and in a clean environment. The breakfast selection was diverse and reasonably priced. The staff were also helpful and courteous.

The receptionist and breakfast staff were incredibly professional, welcoming, attentive and kind. They were on top of everything while still making sure we had all that we needed and checking on us to ensure all our needs were met. Great view and outstanding cleanliness. The breakfast staff receiving and seating people were exceptional and made sure that I had a quiet corner to eat while working on my computer, checking on me to know if I needed more of anything. They were very kind while also meeting the highest standards of customer service.

The room was very comfortable, it had enough space and the views from outside was amazing. The staff at the reception were really helpful and friendly as they helped us to navigate to attractions nearby and also helped us with the parking card which we had to pay extra. The hotel really looked like a 5*. There was no issues as I really enjoyed staying for 3 nights, local transport and shops were nearby and also outside the hotel they had escooter stand which was really helpful.

Room: the room decor felt old, I was on the 5th floor and the vibe/color was not it, it was also not very spacious. The bathroom showerhead wouldn't stay in place and it was unnecessarily comlicated to turn it on. these are, however, easy to overlook, I give it a 6.9999/10 (boomer/gen x approved) The lobby: The lobby was modern, spacious and neat, felt fancy??, I really liked it, thery should do the same for the rooms. (10/10) (millenial approved) The breakfast room and food: Reminded me of Paris hotels, I liked the feeling. Just a note to say that if you booked with Booking.com and payed for breakfast, make sure to ask them to verify if it is included in your records, i payed for it but when i went to eat i was told I didn't have the BF included. The food variety was great, the fruit looked and tasted fresh and they had way more than eggs and cerial, i ate so much salmon. and the way staff was talking with the older guests was very sweet. (10/10) (paris liker approved) The staff: Excellent, very, very, nice to the guests and they have people in different age groups working there (10/10) (Good human being approved). Last comment: I'm a bit younger than the average crowd and was not there on bussiness so I felt a bit out of place. Older folks would definitelly love it and for the young ones, the metro is near enough (unless you are going in the summer, then good luck with the heat) and linha amarela is full with local university students, get your spotify on and enjoy the view of Lx locals day to day.